Kiosk photos, checking punches and fixing kiosk problems
See which kiosk and photo go with a punch, how long photos are kept, how to correct a kiosk punch, and what common kiosk messages mean.
Photo on each punch
The kiosk asks the browser for the camera. If the employee allows it, one small photo is taken when they tap Time in, Break out, Break in or Time out, and the kiosk shows a notice about it.
- If the camera is blocked or missing, the punch is still saved, just without a photo.
- Photos are kept for 90 days and then deleted automatically. The punch stays.
- Photos are private. Only users with the attendance permission can open them, from the DTR.
- The tablet's browser must allow the camera for your company address. Check the browser's site settings if no preview shows.
Important: A photo is personal data. Tell your staff that the kiosk takes photos and how long they're kept. Ask your own adviser what your company must tell employees. GodoERP can't give legal advice.
See where a punch came from
HR › Attendance › DTR lists each punch with its source:
- kiosk: (kiosk name) for a punch made at a kiosk, with a photo link if one was taken.
- portal for a punch made from the employee's own login.
- Other punches were entered by HR or imported.
See Attendance reports.
Correct a kiosk punch
Kiosk punches are normal attendance punches, so you correct them the same way:
- Open HR › Attendance, pick the day, change the time or clear it.
- Type the reason, then Save Attendance.
- The original punch is voided with your reason and stays visible on the DTR.
Employees can also send an Attendance request from the portal. Days inside an approved or posted payroll are locked: void that payroll first.
Common messages and fixes
| What you see | What to do |
|---|---|
| Device not set up | This browser isn't registered. Open a New link from HR › Kiosk Devices in the browser the kiosk will use, click Register this device, then Approve. Don't use a private window. |
| Waiting for HR approval | Click Approve in HR › Kiosk Devices, then reload the tablet. |
| This kiosk was switched off by HR | Click Enable on that kiosk. |
| Link not valid | The setup link was already used, expired (24 hours) or is wrong. Click New link. |
| Employee number or PIN is not correct | Check the Employee # and that the employee is active and has a PIN. Make a new PIN if needed. |
| PIN is locked for 15 minutes | Wait, or click Unlock under Employee PINs. |
| You do not have a kiosk PIN yet | Make a PIN, or the employee sets one under Profile. |
| That took too long | Start again. |
| Today falls in a payroll period that is already approved or posted | Tell HR. Void that payroll before time can be changed. |
| Kiosk pages say the feature isn't available | HR isn't included in or turned on for your company. See Enable modules and your plan. |
| The kiosk page doesn't load on the main GodoERP address | Use your own company address plus /kiosk. |
Related: Set up an office kiosk, Kiosk PINs and clocking in.