My report or dashboard numbers don't match

Two screens can both be right and still differ. Check these in order.

1. Same dates? The dashboard shows the current month. Reports use the dates you pick.
2. Drafts and voids. Draft documents usually don't count. A voided document is reversed with its own line instead of being deleted, so it can appear on both sides of a total.
3. Which date is used? Invoices count by issue date, bills by bill date, payments by payment date. A payment made next month isn't in this month's cash.
4. Closed period? A late entry can't be added to a locked period, so it lands in the next one. See Closed periods.
5. Opening balances. Make sure they were entered on the right date. See Enter your opening balances.
6. Tax basis. VAT reports use output and input VAT. Percentage-tax and VAT returns follow your company tax setting. See VAT, non-VAT and the 8% option.
7. Follow one account. Open the General Ledger for that account and find the line that explains the gap.
8. Check the Trial Balance. Debits must equal credits. See Run the Trial Balance and financial reports.

Tip: When you ask support for help, send the two screens, the dates used and the figure you expected.