Emails aren't sending (invoices, payslips, portal invites)

Work through these in order.

1. Is outgoing email set up? Open Administration › Settings › Email. See Set up outgoing email.
2. Run the test. Click Check Server Connectivity, then Send a Test Email to your own address. If the test fails, the host, port, encryption, username or password is wrong.
3. Check the From Address. Use a mailbox on your own domain. Messages from free addresses are more likely to land in spam.
4. Is the document ready? An invoice must be issued before it can be emailed. Payslips can be emailed only after the payroll is posted.
5. Does the person have an email on file? Payslips skip employees with no email, and the result message lists them by name.
6. Check spam or junk in the recipient's mailbox.
7. Look at the error log. Open Administration › Error Logs and read the latest entry around the time you sent.

Gmail

If you send through Gmail, you must authorise it again if the connection was removed or the Client ID and Secret changed.

Still failing? Send a ticket with the test-email result and the error detail. See Your plan, billing and getting help.