Frequently asked questions
Quick answers to the questions new users ask most.
How do I fix a mistake in something already issued or posted?
Don't edit or delete it. Void it and enter it again, or use a credit note or debit note. GodoERP keeps the original and posts a reversing entry, so the audit trail stays complete.
Why can't I delete an invoice?
Issued invoices can't be deleted because BIR invoice numbers must stay in sequence. Void it instead. See Invoice problems.
Where is my data backed up?
Under Administration › Backup & Export you can create, verify and download backups. See Create and verify a backup.
How do I see who changed something?
Open the Activity Log. See Review the activity log.
Why don't I see HR or Projects in my menu?
The module may not be switched on, your plan may not include it, or your role lacks permission. See Turn on HR, Projects and other modules.
Can staff see only their own payslips?
Yes. Employees with a linked login see only their own records. See Employee self-service.
Can clients log in?
Yes, through the client portal, limited to what you tick for each contact. See Customer contacts and the client portal.
How do I stop edits to a finished month?
Close the period. See Close a period (lock your books).
How do I rename words like "Customer"?
Use Custom Labels. See Rename screen wording.
Who do I contact for help?
Send a ticket from Help and Support with a screenshot. See Your plan, billing and getting help.